Terms of Trade | EV Charger Co.

1. Who you are dealing with

EV Charger Co. is a trading name of Kauri Ridge Holdings Limited, NZBN 9429050000017(“we”, “us”) sells home EV charger installations in New Zealand. We are the seller and the project manager, and your contract is with us.

We are not electricians and we hold no electrical registration.All prescribed electrical work is done by a registered, licensed electrician engaged by us as a subcontractor, who issues the Certificate of Compliance in their own name. We check each electrician's registration on the public Electrical Workers Registration Board register before engaging them.

Our address is Level 1, 12 Kōwhai Lane, Grey Lynn, Auckland 1021.

Contact: hello@ev-charger.co.nz or 09 887 0150.

2. Quotes

Quotes are free and carry no obligation. A quote is prepared from the photographs and information you give us, checked with the installer who would do the work. A quote is valid for 30 days from the date on it unless it says otherwise.

A quote is only binding once you accept it and pay the deposit. If the information or photographs you gave us were materially wrong or incomplete, clause 6 applies.

3. What a standard install includes

Every quoted price includes:

The charger: Supplied new, with the maker's residential warranty in your name.
Mounting: Fixed to a suitable wall in the spot agreed from your photos: timber-framed, weathertight, ground floor.
A dedicated circuit: Its own circuit and protection device in your existing switchboard, sized for the charger.
The cable run: Surface-mounted cable from the switchboard to the charger, up to the length set in your quote.
Testing and commissioning: The electrician tests the installation and sets the charger up on your phone.
The Certificate of Compliance: Issued by the registered electrician who did the work, and emailed to you. Your balance is only due after this.

The cable run length included in your price is stated on your individual quote.

4. Extras

Work outside clause 3 is an extra. Extras are only ever charged if they were named and priced on your quote, or agreed by you in writing afterwards. The usual ones are:

Switchboard work: An older board with no spare capacity, ceramic fuses or no RCD protection needs work before a charger goes on it.
Extra cable: Anything past the cable length in your quote, priced per metre.
Brick, block or concrete wall: Harder to fix to and to run cable through than timber framing.
Trenching: For a detached garage or carport where the cable has to go underground.
A new or upgraded supply: Going to three phase, or lifting your amperage, involves your lines company and is quoted separately.

Work that requires your electricity distribution business (lines company) to change your supply is never included in a fixed price, because their fees and timeframes are set by them. We will tell you if we think your job needs it.

5. Deposit, payment and the balance

A deposit of $500 including GST is payable when you accept a quote. It is credited in full against your balance.
Card payments are processed by Stripe. No card details are held by us.
The balance is invoiced only after the Certificate of Compliance has been issued by the electrician for your installation and supplied to us. It is payable within 7 days of the invoice, by card or bank transfer.
All prices are in New Zealand dollars and include GST at the prevailing rate.

6. If the job differs from your photographs

If, on the day, the installation is materially different from what your photographs and answers showed, the electrician will stop. We will tell you what the difference is and what it costs, in writing, before any further work is done. You can then:

accept the revised price in writing, and the job proceeds; or
decline, in which case your deposit is refunded in full and you owe nothing for work not done. Where a charger has already been delivered to you, you keep it and we will agree its treatment with you.

We will never charge you more than your accepted price without your written agreement.

7. Cancellation and refunds

Your deposit is fully refundable at any time before installation starts. Email us and we will refund it.
Refunds are made to the original payment method, normally within 5 working days.
Once installation has started, the work done to that point is chargeable at the quoted rate.
If we cancel, for example because we cannot source a suitable installer, you get a full refund of everything you have paid.

8. Access, consents and your obligations

You must give safe access to the property, the switchboard and the installation location on the agreed day.
If you rent, or the property is owned by someone else or a body corporate, you must have the owner's written consent before installation.
The photographs and answers you give us must be accurate and of the actual property to be worked on.

9. Warranties and guarantees

The charger carries its manufacturer's residential warranty, in your name. Evnex's published residential warranty is 4 years.
The installer's workmanship warranty is passed on to you in writing with your Certificate of Compliance.
Your Consumer Guarantees Act 1993 rights apply to goods and services supplied to you for household use, and nothing in these terms limits them. Where the Act applies, you are entitled to have faults remedied and, for a failure of substantial character, to a refund or replacement.
Where you buy for business purposes, the Consumer Guarantees Act does not apply and our liability is limited to the amount you paid us for the job.

We do not exclude or limit liability for anything that cannot lawfully be excluded, including under the Fair Trading Act 1986.

10. Certification

The registered electrician who does the work issues the Certificate of Compliance, and an Electrical Safety Certificate where one is required. We will send you a copy. Keep it: it is your record that the installation was done and tested by someone registered to do it. More about the certificate.

11. Referrals

If we cannot serve your job, we may offer to pass your details to another installer. We will only do that if you have opted in, we will tell you who they are first, and we may receive a fee. That is disclosed on how it works.

12. Your information

How we handle your details and your photographs, including how long we keep them, is set out in our privacy page.

13. Complaints and disputes

Tell us first, at hello@ev-charger.co.nz. We will acknowledge within 2 working days and aim to resolve it within 10. If we cannot, you can take a claim to the Disputes Tribunal. Complaints about the electrical work itself can also go to the Electrical Workers Registration Board, and complaints about misleading conduct to the Commerce Commission.

14. Changes to these terms

We may change these terms. The version that applies to your job is the one published when you accepted your quote, and we keep a copy.

15. Law

New Zealand law applies, and the New Zealand courts have jurisdiction.